Rollers rarely fail on their own - something usually wears them out faster than normal, and in this climate band that something is often cold. COLD severe winters mean more contraction and expansion in the track and more stress on the roller-to-hinge connection every time the door cycles in freezing temperatures. A roller that's cracked or flat-spotted will make the door jump or thud in its track, and left alone, that jumping eventually wears the track itself, which turns a cheap roller job into a track replacement. On newer doors like the ones common in South Lyon, we also see rollers wear unevenly when a door's been slightly misaligned since installation - builders sometimes got close enough that it worked for years, until the rollers wore faster on one side. We'll flag that kind of wear pattern rather than just swapping parts and sending you off, because replacing rollers on a door that's out of square just buys you a shorter repeat visit.